Frequently Asked Questions
Printers & Ink
Why does my printer run out of ink so quickly, even if I don't print often?
Inkjet cartridges can dry out over time, especially if the printer is used infrequently. This can lead to the printer incorrectly reporting that the cartridge is empty. If you're experiencing this, it may be a good idea to run a cleaning cycle or consider a printer with a different type of ink system.
What printer do you recommend?
For most customers, we recommend a laser printer. While they have a higher upfront cost and are typically larger, they are more reliable. The toner they use won't dry out like ink, making them a better choice for people who don't print very often. There are many compact laser printer options available now that are perfect for home use.
How come my computer and printer are always disconnecting?
Printers can be frustrating, but it’s not always their fault. Sometimes it can be a computer software problem or your home Wi-Fi.
Computers
What should I do about the Windows 10 end-of-life in October 2025?
While you aren't required to replace your computer, it's highly recommended. After October 2025, Windows 10 will no longer receive security updates, leaving your computer vulnerable to new threats. We can help you explore your options, whether it's upgrading your current machine or helping you choose a new one.
Why am I getting so many ads and popups on my computer?
This can be caused by a few things, from malicious software on your computer to an unwanted setting in your web browser. This issue often indicates a security risk. Please give us a call for a thorough check-up to identify and remove the problem.
My computer is slow. What can I do to improve its performance?
Your computer could benefit from a professional 'tune-up.' This process typically includes a system cleanup, checking for hardware issues and outdated software, and running a diagnostic to find and fix any errors.
Televisions & Streaming
Why doesn’t Netflix come up on my television anymore?
Just like computers, the operating systems and apps on smart TVs can slow down over time. You don't necessarily need a new TV! A simple and cost-effective solution is to connect a new streaming device, which can give your TV a fresh start and a much-needed speed boost.
What's the difference between an LED and an OLED screen?
LED and OLED are two different types of display technology. Generally gets brighter, is more affordable, and is widely used. While OLED offers significantly better contrast, a wider range of colors, and "true blacks," because each pixel can be individually turned off. The best choice for you depends on your budget and viewing preferences.
General Questions
Do you offer remote support?
To ensure the most thorough and effective service, we do not currently offer remote support. We specialize in providing on-site assistance, where our technicians come directly to you. This allows us to perform a complete diagnostic and resolve issues that often can't be fixed remotely, such as hardware problems or network connectivity issues.
How much does a computer tune-up cost?
Our comprehensive computer tune-up service starts at $100. This package includes a full system diagnostic, a thorough malware and virus scan, performance optimization, and internal dust removal to help your computer run faster and last longer.
Can you help me setup a new device?
Absolutely. We offer full-service device installation to get your new technology—from computers and printers to home networks—working flawlessly. We can handle everything from expert product selection and purchasing on your behalf to the final setup, giving you a completely hassle-free experience.