Printers & Ink

Why does my printer run out of ink so quickly, even if I don't print often?

Inkjet cartridges can dry out over time, especially if the printer is used infrequently. This can lead to the printer incorrectly reporting that the cartridge is empty. If you're experiencing this, it may be a good idea to run a cleaning cycle or consider a printer with a different type of ink system.

What printer do you recommend?

For most customers, we recommend a laser printer. While they have a higher upfront cost and are typically larger, they are more reliable. The toner they use won't dry out like ink, making them a better choice for people who don't print very often. There are many compact laser printer options available now that are perfect for home use.

How come my computer and printer are always disconnecting?

Printers can be frustrating, but it’s not always their fault. Sometimes it can be a computer software problem or your home Wi-Fi.

Computers

What should I do about the Windows 10 end-of-life in October 2025?

While you aren't required to replace your computer, it's highly recommended. After October 2025, Windows 10 will no longer receive security updates, leaving your computer vulnerable to new threats. We can help you explore your options, whether it's upgrading your current machine or helping you choose a new one.

Do you offer tech tutoring for seniors?

Yes, this is one of our most popular services. We specialize in patient, jargon-free support for seniors. We can help with everything from resetting forgotten passwords and organizing family photos to setting up video calls (Zoom/FaceTime) so you can stay connected with grandkids. We move at your pace.

Why am I getting so many ads and popups on my computer?

This can be caused by a few things, from malicious software on your computer to an unwanted setting in your web browser. This issue often indicates a security risk. This often indicates a security risk. We recommend running a scan with Malwarebytes immediately to catch the infection. If the scan doesn't fix it, give us a call, and we can perform a deep manual cleanup.

My computer is slow. What can I do to improve its performance?

Your computer could benefit from a professional 'tune-up.' This process typically includes a system cleanup, checking for hardware issues and outdated software, and running a diagnostic to find and fix any errors.

My computer won't turn on. Can you save my photos and files?

In most cases, yes. Even if your computer is "dead," the hard drive inside often still holds your data. We can perform local data recovery to extract your documents, family photos, and financial files and transfer them to a new computer or an external hard drive.

What antivirus software do you recommend?

We see a lot of infected computers, so we are picky about what we trust. For most home users in the Treasure Valley, we recommend Malwarebytes. It catches threats that other programs miss and doesn't slow down your computer.

GET malwarebytes here

Note: We may earn a commission if you use this link, but we recommend it because it works.

Televisions & Streaming

Why doesn’t Netflix come up on my television anymore?

Just like computers, the operating systems and apps on smart TVs can slow down over time. You don't necessarily need a new TV! A simple and cost-effective solution is to connect a new streaming device, which can give your TV a fresh start and a much-needed speed boost.

What's the difference between an LED and an OLED screen?

LED and OLED are two different types of display technology. LED TVs generally get brighter, are more affordable, and are widely used. While OLED offers significantly better contrast, a wider range of colors, and "true blacks," because each pixel can be individually turned off. The best choice for you depends on your budget and viewing preferences.

My WiFi is slow in certain rooms. Can you fix dead zones?

Absolutely. Thick walls or large floor plans often block signals from standard routers provided by ISPs like Sparklight or CenturyLink. We can test your speed and install a Mesh WiFi System (like Eero) to blanket your entire home and backyard with fast, reliable internet.

General Questions

Do I need to be home while you work?

Yes, for the initial access. However, many of our clients continue with their daily routine, work from home, or relax in another room while we fix the issue. We work cleanly, quietly, and respect your personal space.

Do you offer remote support?

To ensure the most thorough and effective service, we do not currently offer remote support. We specialize in providing on-site assistance, where our technicians come directly to you. This allows us to perform a complete diagnostic and resolve issues that often can't be fixed remotely, such as hardware problems or network connectivity issues.

How much does a computer tune-up cost?

Our comprehensive computer tune-up service starts at $100. This package includes a full system diagnostic, a thorough malware and virus scan, performance optimization, and internal dust removal to help your computer run faster and last longer.

Can you help me setup a new device?

Absolutely. We offer full-service device installation to get your new technology—from computers and printers to home networks—working flawlessly. We can handle everything from expert product selection and purchasing on your behalf to the final setup, giving you a completely hassle-free experience.

What if you can't fix the problem?

We pride ourselves on honest service. If we determine that your device is "beyond repair" or simply not worth the cost of fixing (like a 10-year-old printer), we will tell you immediately so you don't waste money on labor. We can then help you pick out a replacement that fits your budget.

Do you provide in-home computer repair in Meridian, Eagle, and Star?

Yes! We serve the entire Treasure Valley. We provide in-home tech support to Boise, Meridian, Eagle, Nampa, Caldwell, Star, and Kuna. Whether you live in the North End, out by Lake Lowell, or in the foothills, we come directly to your doorstep so you don't have to haul your equipment to a shop.

I just moved to the Treasure Valley. Can you set up my entire home network?

Welcome to Idaho! Yes, moving is stressful enough without fighting with cables. We can come in on move-in day to set up your modem, router, printers, TVs, and smart home devices so your home is online and functional immediately.

Still have questions? Contact us today, and we'll be happy to help!